Terms of Service

These Terms of Service (“Terms”) are a legal agreement between Story Stroll, LLC (“Story Stroll,” “Lorescent,” “we,” “us,” or “our”) and the person or organization accessing or using Lorescent. By creating an account, accepting an invitation, purchasing access, or using the service, you agree to these Terms and represent that you have authority to do so.

If your institution has signed an order form, subscription agreement, master services agreement, data processing agreement, pilot agreement, or other written contract with Story Stroll that applies to Lorescent, that agreement controls to the extent it conflicts with these Terms.

You must be legally capable of entering into these Terms and must use Lorescent only for authorized purposes. If you use Lorescent on behalf of an institution or other organization, you represent that you are authorized to act for that organization within the scope of your access.

Institution administrators are responsible for managing authorized users, permissions, workspace settings, and institutional use of the service.

You are responsible for maintaining the confidentiality of your credentials and for activity performed through your account to the extent permitted by law. You must provide accurate account information, use reasonable security practices, and promptly report suspected unauthorized access or credential compromise.

You may not share credentials in a way that defeats seat, role, institution, security, or licensing controls.

Lorescent provides tools for institutional story intelligence, source and archive management, evidence discovery, analysis, collaboration, story development, research workflows, integrations, and related functionality. Features may evolve over time as the product is improved.

We may modify, add, remove, or replace features when reasonably necessary for product development, security, legal compliance, reliability, or service improvement. Material commercial commitments in an applicable written agreement remain subject to that agreement.

As between the parties, the institution or applicable rights holder retains ownership of Customer Content submitted to Lorescent. These Terms do not transfer ownership of Customer Content to Story Stroll.

You grant Story Stroll a limited, non-exclusive right to host, copy, transmit, transform, index, analyze, display, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, and improve the contracted Lorescent service, comply with law, and carry out instructions from authorized users or institutions, subject to applicable agreements and privacy commitments.

You represent that you have the rights, permissions, releases, consents, or other authority necessary to submit Customer Content and direct its processing in Lorescent.

Story Stroll and its licensors retain all rights in Lorescent, including its software, interfaces, visual systems, workflows, documentation, product names, trademarks, methods, models, templates, and other proprietary materials, excluding Customer Content.

Except for the limited right to use Lorescent during an authorized subscription or engagement, no license is granted to copy, resell, sublicense, reverse engineer, reproduce, or create a competing derivative of protected Lorescent technology or proprietary materials except where applicable law expressly permits otherwise.

You may not use Lorescent to violate law or third-party rights; gain unauthorized access to systems or data; introduce malicious code; bypass authentication, security, usage, or licensing controls; interfere with service operation; scrape or extract the service at unreasonable scale; impersonate another person; submit content you are not authorized to process; or use the service to facilitate fraud, harassment, exploitation, or other unlawful conduct.

You may not use Lorescent to make fully automated high-impact decisions about an individual where human review or additional legal safeguards are required. Institutions remain responsible for determining whether a proposed use is appropriate for the data and decision involved.

Lorescent may use AI-assisted systems to retrieve, classify, summarize, analyze, organize, or generate material. Outputs can contain errors, omissions, unsupported inferences, or unexpected results. You are responsible for reviewing outputs before publication or other consequential use.

Lorescent is designed to support human judgment, not replace an institution’s editorial, legal, research, privacy, records-management, admissions, employment, disciplinary, or other professional review. You remain responsible for decisions made from information or outputs produced through the service.

Lorescent may interoperate with third-party products, services, storage providers, payment processors, identity providers, or integrations. Third-party services are governed by their own terms and privacy practices. Story Stroll is not responsible for third-party services outside its reasonable control.

You are responsible for authorizing integrations and ensuring that the requested connection is permitted by your institution and the relevant third-party provider.

Paid access is governed by the pricing, billing cycle, subscription term, scope, and other commercial terms presented at purchase or stated in the applicable order form or agreement. Taxes, procurement requirements, payment timing, renewals, cancellation rights, and service scope may vary by agreement.

Unless a separate written agreement states otherwise, failure to pay undisputed amounts when due may result in suspension or termination after reasonable notice.

Where the parties have entered into confidentiality obligations in a separate written agreement, those obligations control. Independently, authorized users must respect workspace permissions and may not disclose confidential or restricted institution information obtained through Lorescent except as permitted by the institution or required by law.

Our general privacy practices are described in the Lorescent Privacy Policy. An institution’s order form, data processing agreement, security addendum, or other negotiated terms may provide additional or different obligations for institutional data.

Institutions are responsible for evaluating their use of Lorescent under applicable privacy, FERPA, records-management, security, consent, release, and data-classification requirements.

We may suspend or restrict access when reasonably necessary to address a security threat, unlawful use, material breach, nonpayment, abuse, or risk to the service or other users. Where practical and appropriate, we will provide notice and an opportunity to cure before terminating paid institutional access for breach.

Upon expiration or termination, access to the service may end. Data export, deletion, transition periods, or continuing obligations are governed by the applicable written agreement and our retention practices.

Except for warranties expressly stated in a separate written agreement, Lorescent is provided on an “as available” basis to the maximum extent permitted by law. We do not warrant that every feature will be uninterrupted or error-free, that every third-party integration will remain available, or that AI-assisted output will be complete, accurate, or suitable for a particular institutional decision.

Nothing in Lorescent constitutes legal, financial, medical, or other regulated professional advice.

To the maximum extent permitted by applicable law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data, arising from use of the service, except to the extent such a limitation is prohibited by law or superseded by a written agreement.

Any negotiated limitation of liability in an institution’s signed agreement controls over this section.

We may update these Terms to reflect changes in Lorescent, law, security requirements, or our business practices. Updated Terms will display a revised effective date. Material changes will be communicated when reasonably appropriate. Changes do not retroactively override negotiated terms in a signed institutional agreement.

Questions about these Terms may be submitted to Story Stroll, LLC through Lorescent’s support or contact channels. Procurement, contracting, data-processing, or institutional legal questions should be handled through the institution’s applicable Story Stroll representative or procurement process.